How to Prevent Telephone Hangups – Tip #2

In this video, Bonnie Gross, President of SpeechScience, talks about the importance of sounding natural on the phone. Try to vary your tone when speaking on the phone, even if you are reading from a script– you’ll sound more inviting and friendly to the person on the other line. For more tips please call 416-323-3881 or e-mail Bonnie Gross at

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