In the fast-paced world of customer service, effective communication is paramount. For call center employees, mastering pronunciation, flow, and intonation is not just about speaking fluently; it's about ensuring that every interaction is engaging, clear, concise, and free from misunderstandings. Enter the English Pronunciation, Flow, and Intonation program created and delivered by SpeechScience—a comprehensive training initiative designed to equip call center representatives with the skills needed to engage clients with confidence and clarity.

Active listening entails more than just hearing words; it's a communication skill requiring full focus, understanding, and responsive engagement with the speaker. It goes beyond mere auditory reception, encompassing empathy and deeper connection.

Your voice is a formidable instrument that can instantly influence how others perceive you. By embracing your natural deep tones and mastering resonance, you can elevate your communication skills and project an aura of authority. Whether you're delivering a presentation, leading a team, or engaging in everyday conversations, don't underestimate the power of a pleasant, projected, and resonant voice. Embrace the journey of discovering and refining your natural deep tones, and witness the transformative impact it can have on your personal and professional life. 

In a world dominated by technology and fast-paced communication, it's easy to forget the profound impact that genuine emotion and empathy can have on our interactions. Whether you're speaking, presenting, or engaging with others, embracing and expressing your emotions not only humanizes you but also plays a crucial role in building trust and forging meaningful connections.

An elevator pitch is a concise and compelling summary of an idea, product, service, or oneself that can be delivered in the time it takes to ride an elevator, typically around 30 seconds to 2 minutes. Elevator pitches are useful in various situations where you need to quickly and effectively communicate key information to capture someone's attention. But how do you create one that checks all the boxes?

Whether you're looking for your next career move at a new organization or looking to move up within your current company, there are communication SKILLS THAT WORK to improve your chances of landing THE PROMOTION YOU DESERVE.

Online speech classes offer many benefits for professionals seeking to improve their pronunciation, voice, public speaking and communication skills for many reasons, when an in person class is not an option. Actually you do not have to be in person to learn how to speak successfully!

Storytelling is more than a buzzword in leadership communication. It’s the compelling use of narrative techniques and storytelling principles to convey information, messages, or ideas. It involves using stories to engage, inform, inspire, and connect with various stakeholders, including employees, customers, investors, and partners.

So what makes storytelling such an effective way of communicating?

Accent modification training, also known as accent reduction or accent neutralization, is a program designed to help individuals modify their speech patterns to reduce or modify their accent. This can be particularly helpful for non-native speakers who want to improve their communication skills and be better understood in English-speaking environments.

There have been many books written about leadership styles.

I believe that regardless of your leadership style, or degrees held, or role in an organization - great leaders set themselves apart by being clear, persuasive and impactful speakers.

Persuasive speaking skills are crucial for leaders to work with a team, influence others and make critical decisions. The best news - speaking skills can be improved!

Just like trends in food, fashion, or language change over time, the way we are expected to deliver business presentations changes and evolves as well.

Imagine this scenario - you have to give a quarterly presentation to an executive committee. You are worried that it will be boring and too long.

It’s time to update your presentation style to become a strong, persuasive presenter.

One of the most negative speech habits we often hear is the overuse of fillers such as “um” or “like”. It is highly noticeable and can negatively affect how others think of you and the message you are trying to deliver. Reducing or eliminating fillers in your speech can significantly improve communication and help you sound more confident, deliberate, and articulate.

Read more to learn seven strategies to help you stop using fillers when speaking.

The minute we speak - others judge us. It may be unfair – but it happens!

We all are familiar with the “ negative” speech habits we hate to hear. It’s like hearing nails on a chalkboard – too many “um’s,” using an “up” tone, talking too fast, high pitched breathiness – to name a few. While people of all genders can have these negative habits, some tend to affect women more.

From my experience, women can also be judged harshly for how they speak - especially in the corporate world. So what speaking habits should women be aware of and aim to avoid?

It can be difficult to speak up confidently when you naturally have a shy personality. However, with practice and taking (small) risks , you can improve your communication skills and become more comfortable expressing yourself to others. Here are some tips to help you communicate better and overcome shyness.

The key to successfully answering “Tell me about yourself” at a job interview, is to plan ahead. This sounds simple enough - you know yourself best. But this shouldn't be an off the cuff response. You don't want to meander or tell your entire life story! So what is the best way to answer?

Repetitive, negative speech habits can be grating or annoying to your listener. But the positive news is that you can get rid of them. You can improve. You can speak better.

But where do you start?

First, you must identify YOUR bad speaking habits. Be honest with yourself. If you’re really open to it, ask a trusted friend or colleague if you have any of these 5 bad speaking habits.